Busy Lamp Field (BLF): is a light on a business phone that tells you who in your organization is available for a phone call at any given time. When the light is illuminated red, that extension is NOT available. When the light is green, that extension is available. You can easily configure a user's phone via the MWT web interface.
Speed Dial: is a business phone function that allows you to dial a selected stored number by pressing only one key. Use Speed Dial for external phone numbers, in other words, contacts outside your organization.
Central Phone Book: Make life easier for all employees. When you add your company directory as a Central Phone Book (aka. remote phone book) in your admin portal, every phone connected to your system can access the phone book. The Central Phone Book makes it quick and easy for any employee to dial a directory number.
View as PDF: How to add a Central Phone Book.pdf
Add MOH and On-Hold Messages to engage your callers and provide a positive hold experience. Consider adding music with promotional messages, new product information, and answers to frequently asked questions. By using this feature you can: reduce the number of hang-ups, communicate your brand messaging, and educate your customers about your products and services.
A step-by-step process for adding music on hold and on-hold messages to your business phone system.
View as PDF: How to change your Group Voicemail Message.pdf
Send a fax with the gloCOM desktop app.
View as PDF: How to send a fax using the gloCOM desktop app.pdf
Direct Inward Dial (DID): is a business phone feature that allows you to program an extension to ring through to another extension or even your mobile phone instead of to a menu or queue. This feature ensures your company never misses a call from a customer. Set your DID when you're out for lunch or away from your desk.
View as PDF: How to set up Direct Inward Dialing (DID).pdf
Interactive Voice Response (IRV): is a business phone system feature that can read a combination of touch tone and voice input. A typical IVR system has several menus of pre-recorded options that a caller can choose from. A well-designed IVR system can help avoid hold times by helping callers find answers and routing calls quickly and seamlessly to the right department/person.
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