Mid West Telecom
MidWest Telecom Features and Descriptions
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Use one extension for multiple MAC addresses. This feature provides the ability to autoprovision multiple phones attached to the same extension. In practice, this could be one type of device or multiple types of devices linked to the same extension. Think of this option as our Hot Desking feature.
PBXware offers multiple options to enable call recording. This feature allows you to inform all parties that calls will be recorded. Or, you can turn recording off. Call recording can be enabled globally, for the entire system, or for a lower level Tenant, DID, Extension, Ring Group, etc.
gloCOM GO mobile app allows you to stay connected to your PBXware extension even when you are not in your office, enabling you to do your work without being confined to your desk.
You can designate an area code per extension that will be automatically dialed when a single extension makes an outbound call.
You have the ability to block incoming calls while you are on another call.
Enhanced Services allows PBXware Administrators, as well as end users, to set up and control extensions features like Caller ID, Call Pickup, Call Filters & Blocking, Call Forwarding etc. from their phone and through a web interface.
PBXware voicemail is an advanced answering machine that allows callers to leave a voice message when there’s no answer at the dialed extension. Although each PBXware extension is usually equipped with a voice mailbox, this feature can be turned off. If necessary, we can create a stand-alone voice mailbox exclusive to an extension on your PBXware.
PBXware offers seamless integration with the gloCOM desktop app, allowing users to save time and improve productivity.
PBXware gives you complete control of your Caller ID for outbound calls. Please note that this feature will depend on Caller ID rules enforced by your trunk provider.
Your PBXware creates Departments section lists, which you have the ability to edit or add onto. Departments are used by Bicom Systems gloCOM to easily filter extensions per department or broadcast messages to specific department members.
We have introduced an “Operation Times” option for extensions allowing you to control workdays and hours per extension by simply adjusting this feature in enhanced services. This is also available in OSC if enabled in Enhanced Services. We have also implemented UX improvements and GUI improvements in the Global Operations Times page for a better user experience.
Mid West Telecom